Spanish banking group Santander has apologised to any UK customers who have experienced poor customer service with the bank . Financial website Moneysavingexpert.com recently published the findings of a survey, revealing that 62 per cent of 3,388 Santander customers rated the banks customer service as poor.
Since the figures were announced, Santander has issued a formal apology to any customers who have experienced poor customer service, admitting that there have been basic errors in processing customer requests and in setting up accounts.
Moneysavingexpert.com also revealed that it has been 'swamped' with complaints from Alliance and Leicester customers who were unable to access their current accounts and savings accounts for several days as the accounts were transferred as part of a rebranding exercise.
It would appear, then, that many of the problems encountered arise from Santander's acquisitions of British banks. Over the past 18 months, the banking group has acquired Abbey, Alliance and Leicester, and the savings division of Bradford and Bingley . Most recently, Santander has acquired 318 branches from Royal Bank of Scotland - a process which is ongoing.
Despite these glitches, the bank remains optimistic about its prospects, with an estimated one million accounts to be opened in the UK in 2010.
Bank Apologises for Customer Service
Financial Services > e-banking > Banking news
Bank Apologises for Customer Service
Wed, 01 Sep 2010
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