The British Bankers' Association (BBA) claims that changes in the way that people conduct their banking operations reflect the busy pace of life today.
Commenting on figures showing that fewer people are now using face-to-face branches to do their banking, Lesley Mcleod of the BBA suggests that it is "convenience" that makes people use the hole-in-the-wall service or the internet to do their banking rather than entering branches.
However, she stressed that banks were still there to offer financial advice and aimed to help their customers bank "whichever way they find best". "Most people would not want to return to a draconian system- particularly women who used to find banks very intimidating," she added.
A recent study by Lloyds TSB found that more than 50 per cent of Britons have not seen their bank manager for more than ten years, with a growing number of people choosing to bank online .
Just over one third of respondents to the survey (34 per cent) had visited their bank during the past two years, though half said that their financial situation had changed in that time.
However, experts warned earlier this month that complicated security checks may undermine confidence in online banking and making consumers more wary of websites .
People turn to online banking
People turn to online banking
Wed, 12 Dec 2007
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